Privacy Policy

Your privacy is important to us. This policy explains what information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

1.1 Information You Provide

Account Information: Name, email address, password, and profile details
Payment Information: Billing address and payment method details (processed securely by Stripe)
Provider Information: Business details, tax identification (where required), and payout information
Communications: Messages sent through our platform, support requests, and feedback
Content: Agent listings, project descriptions, reviews, and uploaded files

1.2 Information Collected Automatically

Usage Data: Pages visited, features used, time spent on platform
Device Information: Browser type, operating system, device identifiers
Log Data: IP address, access times, referring URLs
Cookies: Session cookies and analytics cookies (see Cookie Policy below)

2. How We Use Your Information

We use collected information to:

Provide and maintain the ElectronSwap platform
Process transactions and send related information
Send administrative messages (account updates, security alerts)
Respond to your comments and support requests
Monitor and analyze usage to improve our services
Detect and prevent fraud and abuse
Comply with legal obligations
Send marketing communications (with your consent)

3. Information Sharing

We do not sell your personal information. We may share information with:

3.1 Other Users

Your public profile, agent listings, and reviews are visible to other users. Messages are shared with conversation participants.

3.2 Service Providers

We work with third parties who help us operate:

Stripe: Payment processing
Cloud Providers: Data hosting and storage
Analytics: Usage analysis and improvements
Email Services: Transactional and marketing emails

3.3 Legal Requirements

We may disclose information if required by law, subpoena, or to protect our rights, safety, or property.

4. Data Security

We implement industry-standard security measures:

Encryption in transit (TLS/SSL) and at rest
Secure password hashing (bcrypt)
Regular security audits and monitoring
Access controls and employee training

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion:

Personal profile data is deleted within 30 days
Transaction records are retained for 7 years (legal requirement)
Anonymized analytics data may be retained indefinitely

6. Your Rights

Depending on your location, you may have the right to:

Access: Request a copy of your personal data
Correction: Update inaccurate information
Deletion: Request deletion of your data
Portability: Receive your data in a portable format
Objection: Object to certain processing activities
Withdrawal: Withdraw consent for optional data uses

To exercise these rights, contact us at privacy@electronswap.com.

7. Cookie Policy

We use cookies for:

Essential Cookies: Required for platform functionality (login, security)
Analytics Cookies: Help us understand how you use the platform
Preference Cookies: Remember your settings and choices

You can control cookies through your browser settings, though some features may not work properly without them.

8. Children's Privacy

ElectronSwap is not intended for users under 18. We do not knowingly collect information from minors. If you believe a minor has provided us with personal information, please contact us.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or platform notification. Continued use after changes constitutes acceptance.

11. Contact Us

For privacy-related questions or concerns:

ElectronSwap Privacy Team
Email: privacy@electronswap.com